Complaining letter

Letters of complaint
Most people will need to complain about unsatisfactory goods or bad service at some point in their lives. If you are writing a letter of complaint, there are some dos and don’ts that can help you get the right outcome.

Structuring your letter

1. The opening

Start your letter with the greeting Dear Mr (or Mrs, Ms, Miss, etc.) Surname.
If you don’t know the name of the person you are writing to, begin with Dear Sir or Dear Madam; if you don’t know their name or sex, use Dear Sir or Madam.

2. The content

Begin with a heading alerting the reader to the subject of the letter, and in your first sentence draw their attention to the matter you’re going to raise or discuss. For example I am writing to complain..., or I wish to express my dissatisfaction with ... or Thank you for your letter of ...
Introduce your main point as early as possible, stating your reason for writing in a clear, concise way. Once you have done this, you may want to give more details, perhaps adding further background or relevant facts.
In conclusion, you should state what your expectations are, for example Please let me know as soon as possible what action you propose to take or I look forward to hearing from you within the next ten days.

3. The close

The wording at the end of a formal letter follows a standard format:

If you know the name of the person you’re writing to, you should end the letter with Yours sincerely.
If your letter begins with Dear Sir or Dear Madam, it should end with Yours faithfully.
Your own name should be typed out underneath your signature.

The following is an example of a letter of complaint :

ELEMENTS OF LETTERS

The letter is a means of communication to convey information in writing by one party to another. in writing, a letter has several elements of  the letter. for example : head letter, date-month-year, letter number of letters, attachment, the destination address (the address), etc

and now I just explained about the address in the letter

The destination address (the in address of letter)

In a letter written the address, the address outside (in an envelope) must be the same as the address (the destination address) There are two ways of writing name of the intended person;
a. With the word "Brother, Father, Mother"
b. However, if the sender of the letter would be officially called the office, rank, or an academic degree for recipients, in front of the name of does not need to be fixed designation preceded Father, Mother, Brother.
Post Office advised in writing at the address on the envelope should be clearly and completely by ZIP Code in order to facilitate the delivery of mail. Example write address:

a. Address directed to individuals
     example:
      Designation. Mrs. Goddess Sukmasari, S.E.
             General Suprapto Road 96
             Bandar Lampung 35 157

b. Address addressed to name of his post
      example:
       Designation. Director of PT Mandiri Sejahtera
              Jakarta Orchid Kingdom Street 307 13 465

c. Writing addresses by using u.p.
    example:
    Designation. Directors of Bank Central Asia
            u.p. Mrs. Ani Suwarsi, S.E., M.B.A
                  Director of Rural Plaza BCA,
                  Lt. XXI Cassablanca road Jakarta 121 12 103

Apa itu Kepala Surat

Letterhead or masthead is at the top of a sheet of letter. Letterhead usually consists of the name, address and logo of the owner of the letter in question. Sometimes the logo is placed in the background of the letter.
In some countries fundamentally different in layout and composition letterhead. As for color, pattern and style of letterhead designs usually follow or adapt to the type of institutions that use it.
Letterhead created by mass by Offset printing machine. Sometimes for the purpose of quick and instant, computer printed letterhead directly to the effectiveness and amounts.